12/28/2022 0 Comments Mac address filtering check failed![]() ![]() Since smart products of different brands need to be registered on their own cloud servers, it is not possible to configure the network of devices across Apps. Please read the product manual carefully before configuring the network, and confirm that our App is the one recommended in the manual.The MAC address should be listed under 'Technical information'.If you are using the manual method to add devices, please troubleshoot as follows:.At the top right, tap Settings Device information.That’s the address that Nest products use to communicate directly with one another over a low-power wireless connection. Note: Don’t use the serial number next to 802.15.4 MAC. ![]() You’ll see the MAC address next to MAC or Wi-Fi MAC. Select the product that you want to view.Tap Settings in the top-right corner of the Nest app home screen.You can find the MAC address for your Nest products in the Nest or Home app as long as they’re connected to Wi-Fi and appear in either app. Always back up your router’s settings before changing anything. Be aware of how these changes will affect your network. Important: Only change router or network settings if you are authorised to do so. Once you’ve added your Nest product’s MAC address to the whitelist, you should be able to finish setup. As Wi-Fi router software varies so widely, check your router’s documentation to see how to add new devices to the whitelist. ![]()
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